1. Introduction
(a) In these terms and conditions (the Terms and Conditions), “we”, “our” or “us” means Yarra Ranges Tourism Ltd trading as Yarra Ranges Tourism.
(b) Please read the Terms and Conditions carefully as they apply to your use of the internet site visityarravalley.com.au or any other Yarra Ranges Tourism owned and operated internet site, including but not limited to yarravalleybusinessevents.com.au (the Site(s)). By using the Site(s) you agree to be bound by the Terms and Conditions including those revisions referred to in (c).
(c) We may revise the Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
(d) Your use of some parts or features of the Site(s) may be governed by additional terms and conditions. Where this is the case you will be notified accordingly, and those additional terms and conditions:
(i) will apply to your use of such parts or features of the Site(s) in addition to these terms and conditions; and
(ii) will prevail over the Terms and Conditions to the extent of any inconsistency.
2. Intellectual Property Rights
(a) You acknowledge that the Content on the Site(s) is subject to copyright, trade mark and possibly other intellectual property rights. In these Terms and Conditions, “Content” means anything that you may see, read, hear, upload, download or access on or via the Site(s) (including but not limited to messages, files, data, software, images, artwork, graphics, design, photographs, illustrations, text, music, songs, videos, tags and other materials or subject-matter on the Site(s)).
(b) Unless you are expressly authorised by us, or otherwise by law, you must not do any of the following yourself, or permit or authorise any other person to:
(i) sell, reproduce, publish, distribute, communicate to the public (e.g. by making available online or electronically transmitting) modify, display, perform in public, prepare derivative works based on or make an adaptation of, repost or otherwise use any of the Content (or any readily identifiable portion of the Content) in any way without our prior written consent; or
(ii) otherwise infringe the intellectual property rights of any person in using the Site(s) or any Content.
(c) Nothing you do on or in relation to the Site(s) will transfer any intellectual property rights to you or license to you any intellectual property rights unless this is expressly stated.
(d) You agree that Yarra Ranges Tourism owns the copyright and trade marks in the marketing logo “YRRML”, the domain name(s) visityarravalley.com.au, visitdandenongranges.com.au the advertising tag line(s) appearing in Yarra Ranges Tourism advertisements on the Site(s) and the corporate logo “YRRML”. Yarra Ranges Tourism reserves all rights in relation to the Yarra Ranges Tourism Trade Marks. You agree not to use any of the Yarra Ranges Tourism trademarks without our prior written consent. All other trade marks appearing on our Site(s) are the property of their respective owners.
3. Content of the Site(s)
(a) We attempt to keep the Content of the Site(s) up to date. However, we do not warrant the accuracy or currency of the Content.
(b) You acknowledge that the Content on the Site(s) is subject to change at any time.
(c) All prices quoted on the Site(s) are in Australian dollars inclusive of GST unless otherwise indicated.
(d) Prices quoted on the Site(s) should be used as a guide only as they may change from time to time.
(e) Some of the Content on the Site(s), including articles, sponsorships and promotions, constitute paid advertising (Sponsored Content). This means that Yarra Ranges Tourism may have received a payment or other benefit in return for publishing or disseminating the Sponsored Content on the Site(s). Yarra Ranges Tourism does not verify, endorse or otherwise approve Sponsored Content.
(f) The views which are expressed by members of the public who have uploaded Content to the Site(s) are not our views and we accept no liability in respect of any Content posted on the Site(s) by third parties, nor are we responsible for its content or accuracy. Any reliance you place on Content posted on the Site(s) is at your own risk.
(g) If you consider any Content that has been posted to the Site(s) is offensive, unsuitable or has in some other way breached these Terms and Conditions, please email us at info@yarrarangestourism.com.au with a link to the relevant Content and your reasons for objecting to it. We will consider your objection and determine whether the Content should be removed at our sole discretion.
4. Your Use of the Site(s)
(a) You must not:
(i) use the Site(s) without the authority and supervision of a parent or guardian, if you have not reached the age of majority under any Applicable Law;
(ii) disrupt or interfere with the Site(s) or servers or other software, hardware or equipment connected to or via the Site(s);
(iii) reproduce any Content from our Site(s) without our express written permission, which we may withhold or grant (on terms acceptable to us), in our absolute discretion;
(iv) violate any applicable law relating to your use of the Site(s); or
(v) use or disseminate personal data or private information about other users of the Site(s).
(b) In these Terms and Conditions, Applicable Law in relation to any person, action or thing means the following in relation to that person, action or thing:
(i) any law, rule or regulation of any country (or political sub-division of a country);
(ii) any obligation under any licence in any country (or political sub-division of a country); and
(iii) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).
5. Links, Downloads, Plug-ins, Features and Advertisements
(a) We have not reviewed all of the websites, downloads, plug-ins, features or advertisements linked to the Site(s) and are not responsible for the content or accuracy of any such off-Site materials, including any websites linked to the Site(s) through advertisements or search engines (collectively, Third Party Material). The linking of our Site(s) to any Third Party Material does not imply that we endorse the linked material, and you use the links at your own risk. We do not accept any responsibility or liability for any claims, losses, costs, expenses or damages of any kind (including legal fees) arising out of your use of these links or of the descriptions or information supplied there.
(b) You agree that you will not misuse any downloadable Content included on the Site(s), including but not limited to, reproducing, adapting, communicating the Content to the public, including the Content on another website or making misleading or false representations about the Content, unless expressly authorised by Yarra Ranges Tourism.
(c) Your correspondence or dealings with, or participation in promotions or business of, advertisers on the Site(s) are solely between you and such advertisers. We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site(s).
6. Posting to the Site(s)
(a) There may be facilities in the Site(s) for you to submit or post Content to the Site(s). For Content you submit for posting to the Site(s) (in whatever format):
(i) you absolutely and unconditionally assign (and agree to use your best endeavours to procure any relevant third parties to absolutely and unconditionally assign) to us all right, title and interest in all intellectual property rights in any Content you submit to the Site(s);
(ii) you agree that whether and in what form the Content is published on the Site(s) is at Yarra Ranges Tourism’s sole discretion;
(iii) you give unconditional consent for the Content to be altered, edited or adapted as Yarra Ranges Tourism or a sub-licensee thinks fit, including in a way that would otherwise be a breach of your moral rights. This consent extends to licensees and successors in title, and to all persons who are authorised by the owner or prospective owner, or by such a licensee or successor in title, to do acts comprised in the copyright;
(iv) you agree that you do not require, nor does anyone else require, attribution for the Content; and
(v) you acknowledge that you may be held legally responsible for the Content you submit. You acknowledge that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness or usefulness of such Content.
(b) For Content you submit for posting to the Site(s) (in whatever format) you agree not to: (i) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, pornographic, defamatory, vulgar, obscene, related to gambling, libellous, invasive of another’s privacy, hateful, or radically, ethnically or otherwise objectionable, including but not limited to;
(A) Content that depicts or alludes to or promotes offensive or illegal behaviour;
(B) Content that exploits people in a sexual or violent manner;
(C) Content that harasses or advocates harassment of others;
(D) Content that promotes or incites racism, bigotry, hatred or physical harm of any kind against any group or individual;
(E) Content that contains nudity, violence, or contains a link to an adult website;
(F) Content that provides any telephone numbers, street addresses, last names, personal banking or financial information, URLs or email addresses;
(G) Content that promotes information that the user knows is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
(H) Content that furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy or creating computer viruses; or
(I) Content that includes a photograph or image of another person or another person’s property that has been submitted without that person’s consent (or where that person is under the age of majority under an Applicable Law, the consent of their parent or legal guardian);
(i) impersonate any person or entity, or falsely misrepresent your affiliation with a person or entity;
(ii) upload, post, transmit or otherwise make available any Content that you do not have the right to make available under any Applicable Law or under any contractual or fiduciary relationships (such as proprietary and confidential information learned or disclosed as a part of employment relationships);
(iii) upload, post, transmit or otherwise make available any Content that infringes any patent, trade mark, confidential information, copyright or other proprietary rights of any party;
(iv) upload, post, transmit or otherwise make available any unsolicited or unauthorised advertising and promotional materials; or
(v) upload, post, transmit or otherwise make available any material that contains software viruses or any malicious code;
(c) By posting Content to the Site(s) you warrant that:
(i) you have the rightful power and authority to provide the Content in the form and manner and name in which it is submitted;
(ii) you own the Content and have the right to assign copyright ownership and other Intellectual Property Rights in the Content to us;
(iii) the Content does not violate the privacy rights, copyright, contract rights or other rights (including but not limited to intellectual property rights) of any person, corporation or entity;
(iv) the Content does not contain material that is illegal, contrary to any laws, indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, libellous, offensive or objectionable;
(v) if the Content in any way includes third parties or the property of third parties, that you have obtained the required consents and releases from those third parties (or their parents or legal guardians, as applicable) to include them in your Content;
(vi) your Content does not contain any representations or material which you know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive;
(vii) your Content does not contain material that has been previously broadcast, streamed, published or televised in any way;
(viii) you will not post Content or use the Site(s) for the purpose of advertising, promoting or soliciting any goods or services or otherwise engage in trade or commerce;
(ix) during the course of creating your Content your conduct was not illegal, contrary to any Applicable Law, indecent, obscene, threatening, discriminatory or harassing to any person; and
(x) you agree to your Content being available on the Site(s) for public viewing and comment and that your Content may be used by Yarra Ranges Tourism or its sub-licensees in any media for an unlimited period of time without remuneration or compensation for any purpose in our sole discretion.
7. Monitoring of Content
(a) You acknowledge that Yarra Ranges Tourism may or may not pre-screen Content, and that there is no obligation on Yarra Ranges Tourism to pre-screen Content, and that Yarra Ranges Tourism shall have the right (but not the obligation) in its sole discretion to pre-screen, refuse or remove any Content provided by you.
(b) Without limiting paragraph (a), you agree that Yarra Ranges Tourism may edit, remove or not publish any Content if it considers that:
(i) the Content is unlawful in any way, including because it is defamatory or breaches laws about unlawful discrimination, racial vilification, privacy or contempt;
(ii) the Content is false or misleading;
(iii) publication of the Content will infringe intellectual property rights (including copyright) or a person’s moral rights;
(iv) the Content is abusive, offensive or obscene; or
(v) the Content is otherwise in breach of these Terms and Conditions.
(c) Although we may from time to time monitor or review Content, discussions, chats, postings or other contributions to the Site(s), we are under no obligation to do so and we assume no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication.
8. Indemnity
You agree to indemnify and hold Yarra Ranges Tourism and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim against us arising out of Content you submit, post, transmit or otherwise make available through the Site(s), your use of the Site(s), your connection to the Site(s), your breach of these Terms and Conditions, or your violation of any rights of another, including all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such a claim.
9. Registration
(a) In order to be able to provide us with Content or download Content pursuant to these Terms and Conditions you must become a registered user. To become a registered user you must complete your registration details in the manner described on the website. Registration is free but non-transferable. You agree to provide true, accurate and complete information about yourself as prompted by the registration form. You must log into your user account in the manner required each time you wish to contribute to the Site(s).
(b) We reserve the right to refuse requests to register user accounts or to terminate your registration at any time at our sole discretion. We will not accept any request to register a user account that we suspect is being made by or on behalf of a user who has been suspended from the Site(s) for breach of these Terms and Conditions or has been suspended as a user/user of another website for vexatious, illegal or inappropriate comments/contributions.
(c) You are responsible for maintaining the strict confidentiality of your account login name and password, and you are responsible for any activity under your account and password. You agree to:
(i) immediately notify us of any unauthorised use of your password or account or any other breach of security; and
(ii) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account and notify us when you desire to cancel your account.
(d) We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
10. Privacy Policy
(a) Registration information and other information about you is subject to our External Privacy Policy. You understand that through your use of the Site(s) you consent to the collection and use (as set forth in the Privacy Policy) of this information.
11. Cookies
During your use of the Site, we may issue to and request from your device blocks of data known as “cookies”. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the Site.Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.Details of the cookies we use on the Site are as follows:
(i) cookies that are essential in order to enable you to move around the Site and use its features;
(ii) cookies that collect information about how visitors use the Site, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.
(ii) cookies that enable future promotions to visitors to our sites
By using this Site, you agree that we can place these types of cookies on your device.Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this Site, but if you do so parts of the site may not work.
12. Security of Information
Unfortunately no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly any information which you transmit to us is transmitted at your own risk, however once we receive your transmission, we will take reasonable steps to preserve the security of such information.
13. Use of the Site(s) Is At Your Own Risk – Disclaimer of Liability
(a) Your use of the Site(s) is at your own risk. You must not rely on any statement published on or linked to the Site(s) without first making your own enquiries to verify the information.
(b) We exclude all warranties and liability to the fullest extent permissible under any Applicable Law. If a jurisdiction does not allow the exclusion of implied warranties or liability but does allow limitation to a certain maximum extent, then we limit our warranties and liability to that extent.
(c) To the extent permitted by law, all information on or linked to on the Site(s) is provided “as is” and “as available” without any warranty or representation regarding condition, either express or implied, including any implied warranties of merchantability, fitness for a particular purpose, safety, quality, freedom from defects or non-infringement.
(d) To the extent permitted by law, we do not accept any responsibility or liability for:
(i) any statement in the material on or linked to the Site(s); or
(ii) any direct, indirect, incidental or consequential loss related to or arising from your doing, or not doing, anything as a result of using (or being unable to use) the Site(s) and its Content. This includes any claims, losses, costs, expenses or damages of any kind whatsoever (including legal fees) incurred by you or by any third party, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
(e) To the extent we cannot exclude all liability, our aggregate liability to you arising in relation to your use of the Site(s) or the Content (whether arising from breach of these Terms, in negligence or any other common law or statutory cause of action) is limited to the following, the choice of which is at our sole discretion:
(i) In the case of goods any one or more of the following:
(A) the replacement of the goods or the supply of equivalent goods;
(B) the repair of the goods;
(C) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(D) the payment of the cost of having the goods repaired; or
(ii) in the case of services:
(A) the supply of the services again; or
(B) the payment of the cost of having the services supplied again.
14. Orders/Purchases
Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@yarrarangestourism.com.au.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or de-activate it by emailing us at info@yarrarangestourism.com.au.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Yarra Ranges Tourism uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Yarra Ranges Tourism or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Yarra Ranges Tourism.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy
Physical goods
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or courier within seven working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@yarrarangestourism.com.au.

Digital Delivery
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within three working days. If you wish to query a delivery please contact us at info@yarrarangestourism.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at info@yarrarangestourism.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Yarra Ranges Tourism will not be responsible for parcels lost or damaged in transit if you choose not to insure.

15. General Provisions
(a) If any part of the Terms and Conditions is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.
Yarra Ranges Tourism Booking Office Terms and Conditions
Cancellation Policy
All bookings will attract a non-refundable AUD$5.50 inc GST booking fee. Cancellations/Amendments of confirmed bookings (where payment has been made) will attract a minimum of AUD$25.00 inc GST , (variable upon individual booking circumstances ), administration fee in addition to the Cancellation Fee of the Service Provider/Operator.

The operator’s terms and conditions are final – please refer to individual cancellation policies before making a booking.

We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property/tour or for any reason beyond our control.

For Bookeasy booking Terms and Conditions – see https://www.yarrarangestourism.com.au/booking-service-terms-and-conditions/

Other DetailsPlease contact Yarra Ranges Tourism for further information.
Phone: +61 3 8739 8000 Email: info@visityarravalley.com.au
100% of tariff is required to confirm booking.